By booking with Hostly, you agree to the following terms.
Check-in & check-out: Check-in from 2:00 PM and check-out until 12:00 PM. We offer flexible check-in and check-out options subject to availability and payment of an additional fee.
Parties: Parties are not allowed in some apartments unless agreed prior to booking. Confirm with us when you book.
Smoking: Smoking is prohibited in some apartments. Kindly confirm whether smoking is allowed in the apartment you book.
Pets: No pets are allowed unless agreed prior to booking.
Missing items: Any missing item from the apartment may result in the cost of the item being deducted from your caution fee.
Accidents & breakages: Accidents happen — please contact us if something is broken or missing so we can agree how to proceed.
Caution fee refund timing: Caution fee refunds are processed within 12–24 hours after check-out (see also Important Notes).
Illegal activity: Yvonne's Shortlets reserves the right to report guests to law enforcement if they engage in illegal activity. The guest may be held liable for any crime committed on the premises.
Utilities: Please always turn off lights, air conditioning, and water heating when leaving the apartment.
House Rules
Effective March 2026
Parties & noise: Parties and loud music are strictly not allowed.
Redecorating: Redecorating the property (including hanging, sticking or pasting anything on walls or ceilings) is not allowed and may result in forfeiture of the caution fee and additional charges to cover repair costs.
Furniture: To avoid damage, do not move or reposition furniture.
Occupancy & visitors: Guests exceeding the number accepted by management will attract extra charges. Clients are entitled to visitors within reason.
Smoking: Smoking is prohibited inside the apartment — use the balcony where available. Smoking inside the apartment may result in forfeiture of the caution fee.
Commercial shoots: Commercial photo or video shoots are not allowed without prior approval.
Check-out time: Check-out is between 11:00 AM and 12:00 PM. Late departure can delay the next guest's check-in and cause cancellation and loss of earnings. A 15-minute grace period applies; after that, the caution fee may be deducted if you have not vacated the property.
Serious or repeated breaches of house rules may result in termination of the stay without refund, in addition to any charges above.
Check-in & Check-out (summary)
Effective March 2026
Standard check-in: From 2:00 PM on the arrival date.
Standard check-out: By 12:00 PM on the departure date; house rules specify check-out between 11:00 AM and 12:00 PM with a 15-minute grace — see House Rules.
Flexible times: Early check-in or late check-out may be available subject to availability and an extra fee — arrange in advance.
Access: Your access details and address are provided in your guest portal after confirmation.
Please ensure you can log in to your guest portal before arrival. Check-in instructions and access codes are provided there.
Cleaning
Effective March 2026
Cleaning is carried out approximately every 2–3 days.
Bed linen is changed approximately once every 2–3 days.
Cancellation Policy
Effective March 2026
We understand that plans change. The following applies to booking cancellations.
When you cancel
Refund
At least 14 days before check-in date
50% refund of amount paid
Less than 14 days before check-in date
No refund
How to cancel
Use your guest portal where cancellation is available, or contact us in line with your booking confirmation.
Refunds, where applicable, are processed to the original payment method within a reasonable period after approval.
Force majeure
In exceptional circumstances beyond our control (natural disasters, government restrictions, etc.), we may discuss options with you on a case-by-case basis.
Caution Fee
Effective March 2026
Any missing item from the apartment may result in the cost of the item being deducted from your caution fee.
If something is broken or missing, contact us promptly so we can agree next steps.
Refund of the caution fee (after deductions, if any) is typically processed within 12–24 hours after check-out.
Important Notes
Effective March 2026
Turn off all switches when not in use (including water heaters and AC).
Caution fee refund is processed within 24 hours of check-out where no deductions apply; if we need to assess damage or missing items, resolution follows contact under Caution Fee.
Booking Policy (website & portal)
Effective March 2026
By making a booking through Yvonne's Shortlets, you also agree to the operational terms below.
How bookings work
All bookings are subject to availability and confirmation.
A booking is confirmed once payment is verified and you receive confirmation with your guest portal access (sent by email).
Bank transfer bookings are confirmed after payment proof is reviewed — typically within 2 hours during business hours.
Card payments via Paystack are confirmed when the charge succeeds.
Minimum stay
A minimum stay of 1 night applies unless the listing states otherwise (e.g. peak periods).
Guest portal
After confirmation, you receive credentials to access your guest portal. These are personal and must not be shared. Check-in instructions, receipts and access codes are provided there.
Note: Self-registration is not used for guests — accounts are created after your booking is confirmed and payment is verified.
Privacy Policy
Effective March 2026
Information We Collect
Personal information you provide when booking: name, email address, phone number.
Payment information processed securely through Paystack — we do not store card details.
Bank transfer proof images uploaded for payment verification.
Usage data when you access our website and guest portal.
How We Use Your Information
To process and confirm your booking.
To create and manage your guest portal account.
To send booking confirmations, check-in reminders and receipts.
To respond to enquiries and provide customer support.
To improve our services based on usage patterns.
Data Protection
We take the security of your personal data seriously. All data is stored securely and is never sold to third parties. Payment proof images are stored on Cloudinary with access controls and deleted after 12 months.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. Contact us via the details below to exercise these rights.
Bank Transfer: Transfer to our designated account and upload proof of payment. Confirmed within 2 hours.
Pricing
All prices are displayed in Nigerian Naira (₦).
Prices may vary by season and availability.
The total amount shown at checkout is the final amount — no hidden charges.
Liability
Effective March 2026
Illegal activity on the premises may be reported to the authorities; guests may be held responsible for crimes committed on the property, as set out in our Terms & Conditions.
Hostly takes reasonable care to ensure properties are safe, clean and as described. However, we cannot be held liable for:
Loss, theft or damage to personal belongings during your stay.
Service interruptions beyond our control (power outages, internet downtime, etc.).
Circumstances arising from force majeure events.
Personal injury resulting from misuse of property facilities.
Guests are encouraged to take out personal travel insurance for their stays.
Contact Us
If you have any questions about these policies or need to exercise any of your rights, please contact us: